In past few years, business process automation vendors have been tasked by business verticals to challenges which caused these vendors to innovate around automation, integration with virtualization and ease of deployment & customization at challenging costs. This improved the way these businesses cater to their customers, and thus raising the bar for time and cost to market. As a result of these changes, traditional businesses are seeking to transform too in order to not only stay alive but thrive. Disruptive technologies are causing increased and intelligent digital footprints for enterprises, enabling them innovative ways to impart value to customers. IPA (a set of RPA, BPM and AI tools) has emerged from the application boundaries of back office to facilitate enterprises convert into efficient and adaptive operating selves and deliver seamless experiences for customers and employees.

Digital transformation has become the new mantra for companies to thrive in the digital age. Data science and machine learning are two major assets in the digital transformation era. Digital transformation has become a necessity for businesses. It is the way forward for all businesses, regardless of size and scope. However, it should be more than simply digitizing your processes.

The arrival of the metaverse is transforming experiences for both customers and employees across multiple industries, giving us a glimpse of how the future could look. According to Gartner, by 2026 30% of companies worldwide will have meta-ready products and services. The convergence of new technologies such as Augmented Reality (AR), Virtual Reality (VR), and Artificial Intelligence (AI) are enabling companies to not only simplify business processes and improve decision making, but revolutionise the ways customers can interact and experience products and services. While there is plenty of debate on the social and legal aspects of the metaverse, these new immersive worlds are turning virtual experiences into products and opening up new business opportunities. Banks have been quick to hop on the metaverse trend towards data-driven interactive self-help and decisions to transform customer experience, business operations and increase efficiencies.

Join us on November 9 to learn how to successfully innovate and achieve efficiency by upskilling and scaling citizen developers at the Low-Code/No-Code Summit. Many organizations are challenged with finding strategies to deal with rising customer volume and changes in expectations, while facing an uncertain business market, according to Genesys, a provider of contact center services. While they are pressured to deliver better experiences with less, many organizations are hamstrung by legacy business processes, siloed point solutions and insufficient technical resources. This is where artificial intelligence (AI) technologies have the potential to help, since most lack the data scientists and resources to implement and deploy technologies orientated around their customers and employees while still supporting business objectives, Genesys said. In a move to help organizations optimize customer journeys with new experience orchestration capabilities, Genesys last week unveiled Cloud AI Experience.

Genesys, a global cloud leader in experience orchestration, today introduced Genesys Cloud AI Experience, a new solution designed to help organisations optimise customer journeys through accelerated experience innovation powered by smarter personalisation, automation and prediction. With the new solution, Genesys has expanded its experience orchestration capabilities, enabling organisations to listen and understand customers and employees through seamless coordination of technology, interactions and touchpoints. Now with greater ability to predict actions, automate journeys in real time and drive toward outcomes, Genesys Cloud AI Experience makes it possible for any organisation to orchestrate people-centric experiences at scale, fostering long-lasting relationships. Many organisations are challenged to find strategies for dealing with both rising customer volume and changes in expectations while facing an uncertain business market. With pressure to deliver better experiences with less, artificial intelligence (AI) technologies have the potential to help; yet many organisations are hamstrung by legacy business processes, siloed point solutions and insufficient technical resources.

Digital transformation has been one of the most important topics over the past decade. But what is it, exactly? And why is it so important? In this blog post, we will answer those questions and more. We will also highlight some of the top traditional media outlets writing about digital transformation, the audience talking about it, and some of the most influential people in that space. Before diving into any digital transformation research topics, let's first explore a few definitions. What's interesting about digital transformation is that the definitions change depending upon who you ask. All of these definitions are correct, to some extent.

CaixaBank and Microsoft have signed a strategic joint innovation agreement intended to promote the application of Artificial Intelligence (AI) to new financial solutions, as well as to create new and innovative work environments in the metaverse. The agreement will see the two companies start up an AI Innovation Lab, with particular involvement from CaixaBank Tech – the tech company launched in 2021 to advance the technological evolution of the CaixaBank Group. This IT subsidiary of CaixaBank has a team of professionals specialising in the application of AI for the financial sector, as well as its Centre of Excellence to promote innovation in this field. The new Laboratory, located in Barcelona, will work in coordination with Microsoft's AI Research and Development (R&D) hub also located in the city, which employs nearly a hundred software developers, data scientists, and machine learning specialists. The AI Innovation Lab will focus on developing concept tests, prototypes, and use cases to explore how the application of AI technologies can disrupt financial services.

Pegasystems Inc., the software company that crushes business complexity, announced a series of new and updated Pega Platform features that help make it even easier for organizations to embed self-service workflows into any front-end channel. Building on Pega's open architecture, these features help businesses accelerate the development of self-service experiences that are increasingly in demand from customers and employees while requiring less time and effort from IT. According to the 2022 Gartner Customer Service and Support Priorities Poll (1), 74% of business respondents say creating a seamless customer journey across assisted and self-service channels is'important' or'very important.' But most companies rely on a mix of siloed technologies that make executing on that priority extremely complex. For example, while a self-service'change of address' sounds simple to build, any developer who's tried to integrate their maze of back-end systems with their web or mobile channels knows the harsh reality of how complex it can be.

What makes the fourth industrial revolution so different from previous industrial revolutions is the convergence and interaction between multiple technology trends at once. In this article, I list the ten major technology trends that are driving the fourth industrial revolution – trends that I believe will forever alter how we do business and live our lives. As processing power has increased and the size of computer microchips has shrunk, we've quickly become used to computers and devices getting smaller, lighter, cheaper, more powerful, and more ubiquitous. Looking ahead, probably the next big leap in computing power will come from quantum computers – computers that are so fast and powerful, they could be used to complete new, previously impossible tasks that traditional computers aren't capable of. The IoT refers to the increasing number of intelligent, connected devices and objects that are capable of gathering and transmitting data.

Genesys, a global cloud leader in customer experience orchestration, announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a ServiceSM. Both transactions are expected to close before the end of the calendar year 2021. Genesys pioneered Experience as a Service to help companies transform how they connect with customers and employees. Companies need new technologies and artificial intelligence (AI) to orchestrate end-to-end, meaningful experiences with the objective of driving trust and loyalty. This experience orchestration provides superior business outcomes, as companies embrace more contextual, predictive and relevant experiences with every point of customer or employee contact.